Customer Satisfaction & Complaint

Bayrakcı İnşaat Metal San. Tic. Ltd. Şti. Customer satisfaction is our first priority. Our customer-oriented company examines customer complaints and sees any positive or negative feedback from customers as “an opportunity for improvement”

Bayrakcı Metal is a company that holds the” ISO 9001: 2015″ quality management system certificate.  In light of this certificate, various evaluations are made considering the complaints and feedback of our customers.

Bayrakcı Metal; evaluates customer complaints to improve both product and service quality.

In this context; 

  • From the design of our products to the post-sales services, the process of identifying, collecting and analyzing the data related to the complaint is conducted.
  • The required directions are given in light of intra company evaluations.
  • Quality management system is enabled according to the size and reality of the complaints.
  • As a result of these evaluations, customers are responded and the problems related to the complaint issue are resolved.
  • After all these steps, the deficiencies are completed in order to avoid the problem to occur again.

For any kind of suggestion, request and complaint, you can follow the steps given below ;

  • You can fill the form given in Contact Form and tell us your complaints.
  • You may contact our sales and field operations managers in writing or verbally.
  • You can directly send an email to the address  for quality department.
  • To contact us you can give us a call through the page Contact